Auto-drafted postmortem
Heap: vendor-reported major incident on October 2 (tracked 2d 22h)
Oct 2, 10:56 PM → Oct 5, 09:36 PM · 2d 22h · high
Heap reported a major-impact incident on its own status page. PulseWatch followed the vendor's status page and did not independently confirm the incident. PulseWatch tracked this incident for 2d 22h, closing it on 2026-10-05T21:36:09.926Z.
Duration
2d 22h
tracked by PulseWatch
Impact
PulseWatch recorded no user reports for this incident and therefore cannot describe what users experienced. The incident is known from Heap's own status page.
Incident timeline
- Oct 2, 10:56 PM
The vendor reported a major-impact incident on its own status page; PulseWatch began tracking it
- Oct 2, 10:56 PM
Status updated: possible issue
- Oct 5, 09:36 PM
PulseWatch closed the incident
Official updates
- Oct 2, 10:56 PM
Heap reported the incident on its status page.
View official source