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Search help articles before opening a support request — most setup and troubleshooting answers are here.
Alerts
Configure notification rules and reduce alert fatigue.
How do I create an outage alert?Set up alerts for watched services and severity thresholds.
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Set up alerts for watched services and severity thresholds.
Open full articleGo to Dashboard → Alerts. Pick a service or watchlist, choose the severity threshold, select a delivery channel, and save the rule. For paging or high-priority notifications, use “major issue only.” For awareness channels like Slack, you can include possible issues too.
API
Use API keys, rate limits, and integrations.
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API access is available on plans that include developer integrations. Go to Dashboard → API Keys and generate a new key. Store API keys in a secrets manager. Keys are shown once, and you can revoke them at any time from the dashboard.
Billing
Manage plans, invoices, and limits.
Where can I manage billing?Update plans, invoices, and payment details from the dashboard.
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Update plans, invoices, and payment details from the dashboard.
Open full articleGo to Dashboard → Billing to view your current plan, upgrade, or open the billing portal. Plan limits and included features are shown on the Pricing page and inside your billing dashboard.
Getting started
Set up PulseWatch and understand the basics.
What is PulseWatch?A quick overview of what PulseWatch monitors and why teams use it.
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A quick overview of what PulseWatch monitors and why teams use it.
Open full articlePulseWatch is an outage intelligence platform for third-party services your business depends on, such as Stripe, AWS, Gmail, Zoom, Shopify, and other critical vendors. It complements your own uptime monitoring. Your uptime monitor tells you whether your site is reachable. PulseWatch tells you when the external services behind your product are degraded, often before vendors update their own status pages.
Site uptime
Monitor your own websites, SSL, and domains.
How do I add my own website to monitor?Monitor uptime, SSL certificates, and domain expiry for your own site.
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Monitor uptime, SSL certificates, and domain expiry for your own site.
Open full articleGo to Dashboard → Site uptime and click Add site. Enter the full URL, such as https://yourdomain.com, choose a friendly name, and save. PulseWatch will run uptime checks, track SSL certificate health, and monitor domain expiration when available. Paid plans can use additional monitoring regions for broader coverage.
Troubleshooting
Fix common issues quickly.
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Common reasons include: the alert rule is disabled, the service has not crossed your selected severity threshold, the notification channel has an error, or the incident is still inside a cooldown window. Check Dashboard → Alerts and your recent notification history for delivery details.
Watchlists
Manage the services your team cares about.
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Go to Dashboard → Watchlists, create a new watchlist, then add the services your product depends on. Common examples include “Production stack,” “Payments,” “Customer support tools,” or “Engineering dependencies.” Alerts and reports can be scoped to watchlists so your team sees relevant incidents instead of noise.
Webhooks
Send incident events into your own tools.
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Webhooks deliver incident events to your HTTPS endpoint. Go to Dashboard → Webhooks, add an endpoint, choose events, and save. Each webhook delivery includes a signature header so your server can verify that the request came from PulseWatch.
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