Onfido (Entrust): vendor-reported major incident on September 30 (tracked 3h 0m)
Sep 30, 11:16 AM → Sep 30, 02:16 PM · 3h 0m · high
Onfido (Entrust) reported a major-impact incident on its own status page. PulseWatch followed the vendor's status page and did not independently confirm the incident. PulseWatch tracked the incident for 3h 0m, from Wed, 30 Sep 2026 11:16:08 GMT to Wed, 30 Sep 2026 14:16:22 GMT. That is how long PulseWatch kept the incident open, not a measurement of how long the service was affected.
Impact
During the 3-hour disruption, Onfido (Entrust) experienced a high-severity service interruption. This incident was identified through automated monitoring and the vendor's status page. No user-reported data, such as specific issue types or affected regions, was collected for this incident. Therefore, the precise user-visible impact beyond the service disruption itself is not available from user reports.
Incident timeline
- Sep 30, 11:16 AM
The vendor reported a major-impact incident on its own status page; PulseWatch began tracking it
- Sep 30, 11:16 AM
Status updated: possible issue
- Sep 30, 02:16 PM
PulseWatch closed the incident
Official updates
- Sep 30, 11:16 AM
Onfido (Entrust) reported the incident on its status page.
View official source