Twilio outage on May 4 — 1h 27m disruption
May 4, 03:36 AM → May 4, 05:03 AM · 1h 27m · medium
On May 4, 2026, Twilio experienced a service disruption, which was detected through user reports. The incident began at 03:36 UTC and was resolved by 05:04 UTC.
Impact
Users reported issues with Twilio's services, leading to a medium-severity incident. A total of 40 reports were received during the disruption, with a peak of 8 reports within a 15-minute period. The most frequently reported issue types included 'Website down' and 'API issues'. No specific regional impact was recorded during this time.
Top reported issues
- Website down24
- API issues16
Incident timeline
- May 4, 03:36 AM
PulseWatch detected elevated report volume (medium severity)
- May 4, 03:45 AM
Peak of 8 reports in 15 minutes (baseline 4.0)
- May 4, 03:53 AM
Status updated: major issue
- May 4, 03:57 AM
Status updated: major issue
- May 4, 04:02 AM
Status updated: possible issue
- May 4, 04:08 AM
Status updated: major issue
- May 4, 04:12 AM
Status updated: major issue
- May 4, 04:17 AM
Status updated: possible issue
- May 4, 04:23 AM
Status updated: major issue
- May 4, 04:27 AM
Status updated: major issue
- May 4, 04:32 AM
Status updated: possible issue
- May 4, 04:38 AM
Status updated: major issue
- May 4, 04:42 AM
Status updated: major issue
- May 4, 04:53 AM
Status updated: possible issue
- May 4, 04:57 AM
Status updated: possible issue
- May 4, 05:03 AM
Report volume returned to baseline — incident resolved
Official updates
- May 4, 03:36 AM
Twilio status page acknowledged the incident.
View official source