Twilio outage on May 2 — 1d 17h disruption
May 2, 05:44 AM → May 3, 11:03 PM · 1d 17h · medium
A service disruption affecting Twilio was detected by user reports starting on May 2, 2026. The incident, which was correlated across official vendor signals, was resolved on May 3, 2026.
Impact
Users reported a medium-severity service disruption affecting Twilio, with a total of 1000 reports received during the incident. The most frequently reported issues included "Website down" (628 reports) and "Slow / unresponsive" service (372 reports). At its peak, 26 reports were received within a 15-minute period. No specific top impacted regions were recorded during this event.
Top reported issues
- Website down628
- Slow / unresponsive372
Incident timeline
- May 2, 05:44 AM
PulseWatch detected elevated report volume (medium severity)
- May 2, 06:12 AM
Status updated: major issue
- May 2, 06:23 AM
Status updated: major issue
- May 2, 06:28 AM
Status updated: major issue
- May 2, 06:38 AM
Status updated: major issue
- May 2, 06:43 AM
Status updated: major issue
- May 2, 06:53 AM
Status updated: major issue
- May 2, 06:58 AM
Status updated: major issue
- May 2, 07:07 AM
Status updated: major issue
- May 2, 07:12 AM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 10:53 PM
Status updated: possible issue
- May 3, 10:57 PM
Status updated: possible issue
- May 3, 11:03 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 05:44 AM
Twilio status page acknowledged the incident.
View official source