Twilio outage on May 2 — 1d 15h disruption
May 2, 06:51 AM → May 3, 10:48 PM · 1d 15h · medium
On May 2, 2026, Twilio experienced a service disruption, which was detected through user reports. The incident lasted for 1 day and 15 hours. Service was fully restored on May 3, 2026.
Impact
During the incident, PulseWatch recorded approximately 1000 user reports. The most frequently reported issue types were 'Website down,' accounting for 624 reports, and 'Slow / unresponsive,' with 376 reports. At its peak, 26 reports were received within a 15-minute period. No specific top impacted regions were recorded during this event.
Top reported issues
- Website down624
- Slow / unresponsive376
Incident timeline
- May 2, 06:51 AM
PulseWatch detected elevated report volume (medium severity)
- May 2, 07:23 AM
Status updated: major issue
- May 2, 07:27 AM
Status updated: major issue
- May 2, 07:37 AM
Status updated: major issue
- May 2, 07:42 AM
Status updated: major issue
- May 2, 07:52 AM
Status updated: major issue
- May 2, 07:57 AM
Status updated: major issue
- May 2, 08:07 AM
Status updated: major issue
- May 2, 08:12 AM
Status updated: major issue
- May 2, 08:22 AM
Status updated: major issue
- May 2, 08:27 AM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 10:23 PM
Status updated: possible issue
- May 3, 10:28 PM
Status updated: major issue
- May 3, 10:38 PM
Status updated: possible issue
- May 3, 10:43 PM
Status updated: possible issue
- May 3, 10:48 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 06:51 AM
Twilio status page acknowledged the incident.
View official source - May 3, 10:48 PM
Root cause: Transient performance degradation with flapping behavior.