Twilio outage on May 2 1 day, 14 hour disruption
May 2, 07:59 AM → May 3, 10:18 PM · 1d 14h · medium
Twilio experienced a service disruption, first detected through user reports, beginning on May 2, 2026. The incident was resolved on May 3, 2026, after approximately 1 day and 14 hours.
Impact
Users reported issues primarily related to the Twilio website being down and services being slow or unresponsive. Over 1000 reports were received during the incident, with a peak of 26 reports in a 15-minute period. The most common issues reported were 'Website down' (616 reports) and 'Slow / unresponsive' (384 reports). No specific regional impact was recorded.
Top reported issues
- Website down616
- Slow / unresponsive384
Incident timeline
- May 2, 07:59 AM
PulseWatch detected elevated report volume (medium severity)
- May 2, 08:37 AM
Status updated: major issue
- May 2, 08:42 AM
Status updated: major issue
- May 2, 08:52 AM
Status updated: major issue
- May 2, 08:57 AM
Status updated: major issue
- May 2, 09:07 AM
Status updated: major issue
- May 2, 09:13 AM
Status updated: major issue
- May 2, 09:22 AM
Status updated: major issue
- May 2, 09:28 AM
Status updated: major issue
- May 2, 09:37 AM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 10:08 PM
Status updated: possible issue
- May 3, 10:13 PM
Status updated: possible issue
- May 3, 10:18 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 07:59 AM
Twilio status page acknowledged the incident.
View official source