Twilio outage on May 2 — 1d 12h disruption
May 2, 09:14 AM → May 3, 10:03 PM · 1d 12h · medium
Twilio experienced a service disruption starting on May 2, 2026. This incident was detected through a significant increase in user reports. The service disruption was resolved on May 3, 2026.
Impact
During the incident, PulseWatch recorded approximately 1000 user reports, with a peak of 26 reports within a 15-minute period. Users primarily reported issues categorized as 'Website down,' accounting for 612 reports, and 'Slow / unresponsive,' with 388 reports. No specific regional impact was recorded during this period. These reports indicate a broad impact on user access and service responsiveness.
Top reported issues
- Website down612
- Slow / unresponsive388
Incident timeline
- May 2, 09:14 AM
PulseWatch detected elevated report volume (medium severity)
- May 2, 09:42 AM
Status updated: major issue
- May 2, 09:52 AM
Status updated: major issue
- May 2, 09:57 AM
Status updated: major issue
- May 2, 10:08 AM
Status updated: major issue
- May 2, 10:13 AM
Status updated: major issue
- May 2, 10:22 AM
Status updated: major issue
- May 2, 10:27 AM
Status updated: major issue
- May 2, 10:38 AM
Status updated: major issue
- May 2, 10:43 AM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 09:53 PM
Status updated: possible issue
- May 3, 09:57 PM
Status updated: possible issue
- May 3, 10:03 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 09:14 AM
Twilio status page acknowledged the incident.
View official source