Twilio outage on May 2 — 1 day, 11 hour disruption
May 2, 10:21 AM → May 3, 09:48 PM · 1d 11h · medium
On May 2, 2026, a service disruption affecting Twilio was detected through user reports. The incident began at 10:21 UTC and was fully resolved on May 3, 2026, at 21:48 UTC.
Impact
The service disruption led to a total of 972 user reports over its duration, with a peak of 26 reports within a 15-minute window. Users primarily reported issues such as the Twilio website being down, which accounted for 600 reports, and slow or unresponsive service, noted in 372 reports. No specific regional impact was identified or recorded during this incident.
Top reported issues
- Website down600
- Slow / unresponsive372
Incident timeline
- May 2, 10:21 AM
PulseWatch detected elevated report volume (medium severity)
- May 2, 10:53 AM
Status updated: major issue
- May 2, 10:57 AM
Status updated: major issue
- May 2, 11:07 AM
Status updated: major issue
- May 2, 11:13 AM
Status updated: major issue
- May 2, 11:23 AM
Status updated: major issue
- May 2, 11:28 AM
Status updated: major issue
- May 2, 11:37 AM
Status updated: major issue
- May 2, 11:43 AM
Status updated: major issue
- May 2, 11:52 AM
Status updated: major issue
- May 2, 11:57 AM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 09:38 PM
Status updated: possible issue
- May 3, 09:43 PM
Status updated: possible issue
- May 3, 09:48 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 10:21 AM
Twilio status page acknowledged the incident.
View official source