Twilio outage on May 2 — 1d 10h disruption
May 2, 11:29 AM → May 3, 09:33 PM · 1d 10h · medium
On May 2, 2026, an outage affecting Twilio services was detected through user reports. The incident began at approximately 11:29 UTC and was resolved on May 3, 2026, at approximately 21:34 UTC.
Impact
During the incident, users reported a medium severity impact, with a total of 898 reports received. The most frequently reported issues included 'Website down,' accounting for 580 reports, and 'Slow / unresponsive' services, with 318 reports. No specific regional concentrations of impact were recorded during this period.
Top reported issues
- Website down580
- Slow / unresponsive318
Incident timeline
- May 2, 11:29 AM
PulseWatch detected elevated report volume (medium severity)
- May 2, 12:07 PM
Status updated: major issue
- May 2, 12:12 PM
Status updated: major issue
- May 2, 12:22 PM
Status updated: major issue
- May 2, 12:27 PM
Status updated: major issue
- May 2, 12:38 PM
Status updated: major issue
- May 2, 12:42 PM
Status updated: major issue
- May 2, 12:52 PM
Status updated: major issue
- May 2, 12:57 PM
Status updated: major issue
- May 2, 01:07 PM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 09:23 PM
Status updated: possible issue
- May 3, 09:27 PM
Status updated: possible issue
- May 3, 09:33 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 11:29 AM
Twilio status page acknowledged the incident.
View official source