Twilio outage on May 2 — 1d 8h disruption
May 2, 12:44 PM → May 3, 09:18 PM · 1d 8h · medium
Twilio experienced a service disruption that was initially detected through user reports. The incident began on May 2, 2026, and was resolved on May 3, 2026.
Impact
The disruption was widely reported by users, with a total of 810 reports received during the incident, peaking at 26 reports within a 15-minute period. The most frequently reported issues included 'Website down,' accounting for 552 reports, and 'Slow / unresponsive' service, with 258 reports. No specific regional impact was recorded during this time. This incident was detected by PulseWatch, a third-party outage monitoring platform, and correlated with official vendor signals.
Top reported issues
- Website down552
- Slow / unresponsive258
Incident timeline
- May 2, 12:44 PM
PulseWatch detected elevated report volume (medium severity)
- May 2, 01:12 PM
Status updated: major issue
- May 2, 01:22 PM
Status updated: major issue
- May 2, 01:27 PM
Status updated: major issue
- May 2, 01:37 PM
Status updated: major issue
- May 2, 01:43 PM
Status updated: major issue
- May 2, 01:52 PM
Status updated: major issue
- May 2, 01:58 PM
Status updated: major issue
- May 2, 02:07 PM
Status updated: major issue
- May 2, 02:13 PM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 09:08 PM
Status updated: possible issue
- May 3, 09:12 PM
Status updated: possible issue
- May 3, 09:18 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 12:44 PM
Twilio status page acknowledged the incident.
View official source