Twilio outage on May 2 — 1d 7h disruption
May 2, 01:51 PM → May 3, 09:03 PM · 1d 7h · medium
Twilio experienced a service disruption starting on May 2, 2026, which was initially detected through user reports. The incident led to various service issues for users. The disruption was resolved on May 3, 2026.
Impact
The outage was detected through a significant increase in user reports, with a peak of 26 reports within a 15-minute period and a total of 732 reports during the incident. Users primarily reported issues categorized as 'Website down' (528 reports) and 'Slow / unresponsive' (204 reports). No specific top impacted regions were recorded during this time. The disruption affected users attempting to access or utilize Twilio services.
Top reported issues
- Website down528
- Slow / unresponsive204
Incident timeline
- May 2, 01:51 PM
PulseWatch detected elevated report volume (medium severity)
- May 2, 02:22 PM
Status updated: major issue
- May 2, 02:28 PM
Status updated: major issue
- May 2, 02:37 PM
Status updated: major issue
- May 2, 02:42 PM
Status updated: major issue
- May 2, 02:53 PM
Status updated: major issue
- May 2, 02:58 PM
Status updated: major issue
- May 2, 03:07 PM
Status updated: major issue
- May 2, 03:12 PM
Status updated: major issue
- May 2, 03:22 PM
Status updated: major issue
- May 2, 03:27 PM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 08:53 PM
Status updated: possible issue
- May 3, 08:58 PM
Status updated: possible issue
- May 3, 09:03 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 01:51 PM
Twilio status page acknowledged the incident.
View official source