Twilio outage on May 2-3 — 1d 5h disruption
May 2, 02:59 PM → May 3, 08:48 PM · 1d 5h · medium
On May 2, 2026, Twilio experienced a service disruption that affected users for over a day. The incident was detected through user reports and subsequently correlated with official vendor signals. Service was fully restored on May 3, 2026.
Impact
Users reported issues primarily categorized as 'Website down (504)' and 'Slow / unresponsive' during the incident. PulseWatch detected a peak of 26 reports within a 15-minute period, with a total of 654 user reports received over the duration of the disruption. No specific top impacted regions were recorded for this event. This outage was initially detected via user reports.
Top reported issues
- Website down504
- Slow / unresponsive150
Incident timeline
- May 2, 02:59 PM
PulseWatch detected elevated report volume (medium severity)
- May 2, 03:38 PM
Status updated: major issue
- May 2, 03:42 PM
Status updated: major issue
- May 2, 03:52 PM
Status updated: major issue
- May 2, 03:57 PM
Status updated: major issue
- May 2, 04:08 PM
Status updated: major issue
- May 2, 04:12 PM
Status updated: major issue
- May 2, 04:22 PM
Status updated: major issue
- May 2, 04:27 PM
Status updated: major issue
- May 2, 04:38 PM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 08:38 PM
Status updated: possible issue
- May 3, 08:43 PM
Status updated: possible issue
- May 3, 08:48 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 02:59 PM
Twilio status page acknowledged the incident.
View official source