Twilio outage on May 2-3 — 1d 4h disruption
May 2, 04:14 PM → May 3, 08:33 PM · 1d 4h · medium
On May 2, 2026, Twilio experienced a service disruption. This incident was detected via user reports and lasted approximately 1 day and 4 hours before being resolved on May 3, 2026.
Impact
Users reported issues with Twilio's service, primarily experiencing the website being down or slow/unresponsive. A total of 570 reports were received during the incident, with a peak of 26 reports in a 15-minute period. The most common issue reported was 'Website down' (480 reports), followed by 'Slow / unresponsive' (90 reports). No specific regional impact was recorded.
Top reported issues
- Website down480
- Slow / unresponsive90
Incident timeline
- May 2, 04:14 PM
PulseWatch detected elevated report volume (medium severity)
- May 2, 04:43 PM
Status updated: major issue
- May 2, 04:53 PM
Status updated: major issue
- May 2, 04:58 PM
Status updated: major issue
- May 2, 05:07 PM
Status updated: major issue
- May 2, 05:13 PM
Status updated: major issue
- May 2, 05:23 PM
Status updated: major issue
- May 2, 05:28 PM
Status updated: major issue
- May 2, 05:37 PM
Status updated: major issue
- May 2, 05:43 PM
Status updated: major issue
- May 3, 11:30 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 3, 08:23 PM
Status updated: possible issue
- May 3, 08:27 PM
Status updated: possible issue
- May 3, 08:33 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 04:14 PM
Twilio status page acknowledged the incident.
View official source