Twilio outage on May 1 — 1h 5m disruption
May 1, 12:42 PM → May 1, 01:47 PM · 1h 5m · high
On May 1, 2026, Twilio experienced a service disruption. This incident was detected through user reports indicating issues with the platform. The service disruption was resolved by 13:47 UTC on the same day.
Impact
Users reported a high severity service disruption affecting Twilio. The incident was identified through 28 user reports, with a peak of 10 reports within a 15-minute period. The primary issues reported by users included website accessibility problems and API functionality issues. No specific regional impact was recorded during this event.
Top reported issues
- Website down16
- API issues12
Incident timeline
- May 1, 12:42 PM
PulseWatch detected elevated report volume (high severity)
- May 1, 12:45 PM
Peak of 8 reports in 15 minutes (baseline 4.0)
- May 1, 01:47 PM
Report volume returned to baseline — incident resolved
Official updates
- May 1, 12:42 PM
Twilio status page acknowledged the incident.
View official source