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Is Zoom Phone down right now?

Vendor-reported issueOfficial status last polled Sep 28, 2026 10:18 UTCzoom.us/phoneOfficial status page

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Is Zoom Phone down right now?

Vendor-reported issue. Zoom Phone: Service Degradation Affecting Customer Using Polycom Devices Going Offline Affected scope is described in the vendor notice; service-wide impact is not established. Independent corroboration has not been established.

Status as of Sep 28, 2026 10:22 UTC

Vendor-reported issueVendor-reported issue

Zoom Phone: vendor reports an issue

As of Sep 28, 2026 10:22 UTC

Service Degradation Affecting Customer Using Polycom Devices Going Offline Affected scope is described in the vendor notice; service-wide impact is not established. Independent corroboration has not been established.

No product check is currently qualified to corroborate an incident for this service. Overall service status has not been established.

Reports 24h

0

Last incident

Sep 24, 2026 22:19 UTC

Trend

0/15m

Monitoring

Coverage gap

Observed health

Unknown

No samples qualify for a combined success and latency score.

Evidence strength

Vendor-reported

An official notice is available; independent agreement is unproven.

Evidence describes support for an issue, not its outage probability.

How this score works

100 × successful samples within the latency target ÷ assessed samples. Targets use a historical operation-latency baseline and are heuristic. Server failures count as failed samples; successful responses without a qualified target are shown separately. Only named operations are measured. Vendor statements, report volume, forecasts and incident records do not add score points.

A component issue stays visible even when other operations pass. Forecasts are separate from current health.

30 days incident history

Daily incident severity and duration for Zoom Phone.

6

Incident days

24

No recorded incident

83h 8m

Recorded duration

No recorded incident — health unknownLow or mediumHigh or critical
Recorded incidents remain visible regardless of current monitoring status. Days without records do not establish historical coverage or healthy service.
Showing available records within the selected range.

30-day outage frequency

Recorded incidents per day and recorded incident duration for Zoom Phone. Hover a day for detail.

Aug 30Sep 4Sep 9Sep 14Sep 19Sep 2401234

Green baseline markers mean no recorded incident. These records do not establish historical monitoring coverage or verified uptime.

6

Days with incidents

2 incidents

Busiest day

83h 8m

Recorded duration

Report volume

0 reports in last 24H

10:15 AM01:45 PM05:15 PM08:45 PM12:15 AM03:45 AM07:15 AM00.511.52baseline 1

Issue types

No data

Top cities

No location data

Top providers

No provider data

Auto-drafted postmortem

Zoom Phone outage on September 24 5h 59m disruption

Sep 24, 04:20 PM → Sep 24, 10:19 PM · 5h 59m · medium

An incident affecting Zoom Phone was detected via automated signals, including the vendor's status page. The issue, which was not independently confirmed by our systems, was resolved on September 24, 2026, at 22:19 UTC.

Peak reports
0
in 15 min
Total reports
0
during outage
Duration
5h 59m
until recovery

Impact

A medium-severity incident affecting Zoom Phone lasted for 5 hours and 59 minutes. This incident was detected through automated signals, including the vendor's own status page, which reported a minor impact. Our systems did not independently confirm the issue. No user-reported data was collected for this incident.

Outage timeline

  1. Sep 24, 04:20 PM

    PulseWatch detected the incident from automated vendor and probe signals (medium severity)

  2. Sep 24, 04:20 PM

    Status updated: possible issue

  3. Sep 24, 10:19 PM

    Signals cleared — incident resolved

Official updates

  1. Sep 24, 04:20 PM

    Zoom Phone status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals.

Reliability

Detected by PulseWatch

30-day uptime

88.5%

90-day uptime

96.1%

Calculated from Zoom Phone's detected incidents. Lower than the vendor's own reported SLA? That's the whole point — we measure what users actually experience.

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Incident timeline

Scrub through detection, peak, status updates, and resolution.

Full history →
Possible issueMedium

Zoom Phone: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

live

9/25/2026, 7:19:22 PM · 2d 15h

07:19 PM10:22 AM (live)
Detection9/25/2026, 7:19:22 PM · 2d ago

Detected — medium severity

Zoom Phone: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom Phone: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

9/24/2026, 4:20:00 PM · 5h 59m

04:20 PM10:19 PM
Detection9/24/2026, 4:20:00 PM · 3d ago

Detected — medium severity

Zoom Phone: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom Phone: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

9/24/2026, 11:49:25 AM · 3h 0m

11:49 AM02:50 PM
Detection9/24/2026, 11:49:25 AM · 3d ago

Detected — medium severity

Zoom Phone: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom Phone incident correlated across 1 signal group: official/vendor.

9/1/2026, 1:08:30 AM · 11h 4m

01:08 AM12:12 PM
Detection9/1/2026, 1:08:30 AM · 27d ago

Detected — medium severity

Zoom Phone incident correlated across 1 signal group: official/vendor.

ResolvedMedium

Zoom Phone incident correlated across 1 signal group: official/vendor.

8/21/2026, 6:23:55 PM · 1h 32m

06:23 PM07:56 PM
Detection8/21/2026, 6:23:55 PM · 1mo ago

Detected — medium severity

Zoom Phone incident correlated across 1 signal group: official/vendor.

DetectionPeakStatus updateResolvedCrowd warning

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Signal quality

Live signal

Status
Vendor-reported issue
Monitoring
Vendor-reported issue: Service Degradation Affecting Customer Using Polycom Devices Going Offline. Affected scope is described in the vendor notice; service-wide impact is not established.
Coverage
Verified against the vendor's own incident history
Reports (24h)
0
Baseline / hour
5
Open threshold
3x

Official site

zoom.us/phone