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Vendor-reported issueOfficial status last polled Oct 3, 2026 08:25 UTCzoom.usOfficial status page

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Vendor-reported issue. Zoom: Zoom: Service Degradation Affecting Customer Using Polycom Devices Going Offline Affected scope is described in the vendor notice; service-wide impact is not established. Independent corroboration has not been established.

Status as of Oct 3, 2026 08:27 UTC

Vendor-reported issueVendor-reported issue

Zoom: vendor reports an issue

As of Oct 3, 2026 08:27 UTC

Zoom: Service Degradation Affecting Customer Using Polycom Devices Going Offline Affected scope is described in the vendor notice; service-wide impact is not established. Independent corroboration has not been established.

No product check is currently qualified to corroborate an incident for this service. Overall service status has not been established.

Reports 24h

0

Last incident

Sep 28, 2026 17:53 UTC

Trend

0/15m

Monitoring

Coverage gap

Observed health

Unknown

No samples qualify for a combined success and latency score.

Evidence strength

Vendor-reported

An official notice is available; independent agreement is unproven.

Evidence describes support for an issue, not its outage probability.

How this score works

100 × successful samples within the latency target ÷ assessed samples. Targets use a historical operation-latency baseline and are heuristic. Server failures count as failed samples; successful responses without a qualified target are shown separately. Only named operations are measured. Vendor statements, report volume, forecasts and incident records do not add score points.

A component issue stays visible even when other operations pass. Forecasts are separate from current health.

30 days incident history

Daily incident severity and duration for Zoom.

10

Incident days

20

No recorded incident

142h 45m

Recorded duration

No recorded incident — health unknownLow or mediumHigh or critical
Recorded incidents remain visible regardless of current monitoring status. Days without records do not establish historical coverage or healthy service.
Showing available records within the selected range.

30-day outage frequency

Recorded incidents per day and recorded incident duration for Zoom. Hover a day for detail.

Sep 4Sep 9Sep 14Sep 19Sep 24Sep 2901234

Green baseline markers mean no recorded incident. These records do not establish historical monitoring coverage or verified uptime.

10

Days with incidents

2 incidents

Busiest day

142h 45m

Recorded duration

Report volume

0 reports in last 24H

08:15 AM11:45 AM03:15 PM06:45 PM10:15 PM01:45 AM05:15 AM00.751.52.253baseline 2

Issue types

No data

Top cities

No location data

Top providers

No provider data

Auto-drafted postmortem

Zoom: vendor-reported minor incident on September 25 (tracked 2d 23h)

Sep 25, 06:04 PM → Sep 28, 05:53 PM · 2d 23h · medium

Zoom reported a minor-impact incident on its own status page. PulseWatch followed the vendor's status page and did not independently confirm the incident. PulseWatch tracked the incident for 2d 23h, from Fri, 25 Sep 2026 18:04:09 GMT to Mon, 28 Sep 2026 17:53:35 GMT. That is how long PulseWatch kept the incident open, not a measurement of how long the service was affected.

Duration
2d 23h
tracked by PulseWatch

Impact

PulseWatch recorded no user reports for this incident, so it cannot describe what users experienced. The vendor's own status page is the only source PulseWatch has for it.

Incident timeline

  1. Sep 25, 06:04 PM

    The vendor reported a minor-impact incident on its own status page; PulseWatch began tracking it

  2. Sep 25, 06:04 PM

    Status updated: possible issue

  3. Sep 28, 05:53 PM

    PulseWatch closed the incident

Official updates

  1. Sep 25, 06:04 PM

    Zoom reported the incident on its status page.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on the vendor's own status page.

Reliability

Detected by PulseWatch

30-day uptime

80.2%

90-day uptime

92.3%

Calculated from Zoom's detected incidents. Lower than the vendor's own reported SLA? That's the whole point — we measure what users actually experience.

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Incident timeline

Scrub through detection, peak, status updates, and resolution.

Full history →
Possible issueMedium

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

live

9/30/2026, 8:53:36 PM · 2d 11h

08:53 PM08:27 AM (live)
Detection9/30/2026, 8:53:36 PM · 2d ago

Detected — medium severity

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

9/25/2026, 6:04:09 PM · 2d 23h

06:04 PM05:53 PM
Detection9/25/2026, 6:04:09 PM · 7d ago

Detected — medium severity

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

9/24/2026, 3:53:40 PM · 6h 24m

03:53 PM10:18 PM
Detection9/24/2026, 3:53:40 PM · 8d ago

Detected — medium severity

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

9/24/2026, 11:23:34 AM · 3h 26m

11:23 AM02:50 PM
Detection9/24/2026, 11:23:34 AM · 8d ago

Detected — medium severity

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

ResolvedMedium

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

9/21/2026, 3:53:35 PM · 1h 29m

03:53 PM05:23 PM
Detection9/21/2026, 3:53:35 PM · 11d ago

Detected — medium severity

Zoom: the vendor reports a minor-impact incident on its own status page. Single origin, not independently confirmed. At this stated impact it alerts no one until a second independent source agrees.

DetectionPeakStatus updateResolvedCrowd warning

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Signal quality

Live signal

Status
Vendor-reported issue
Monitoring
Vendor-reported issue: Zoom: Service Degradation Affecting Customer Using Polycom Devices Going Offline. Affected scope is described in the vendor notice; service-wide impact is not established.
Coverage
Verified against the vendor's own incident history
Reports (24h)
0
Baseline / hour
7
Open threshold
3x

Official site

zoom.us