New Relic: vendor-reported major incident on September 25 (tracked 2h 59m)
Sep 25, 08:11 PM → Sep 25, 11:10 PM · 2h 59m · high
New Relic reported a major-impact incident on its own status page. PulseWatch followed the vendor's status page and did not independently confirm the incident. PulseWatch tracked the incident for 2h 59m, from Fri, 25 Sep 2026 20:11:21 GMT to Fri, 25 Sep 2026 23:10:53 GMT. That is how long PulseWatch kept the incident open, not a measurement of how long the service was affected.
Impact
During the 2-hour and 59-minute high-severity disruption to New Relic services, users may have experienced interruptions to monitoring and observability functionalities. This incident was identified via automated monitoring and the vendor's status page. No user-reported data was collected for this incident, and therefore, specific user-visible impacts such as affected regions or issue types cannot be detailed from user reports.
Incident timeline
- Sep 25, 08:11 PM
The vendor reported a major-impact incident on its own status page; PulseWatch began tracking it
- Sep 25, 08:11 PM
Status updated: possible issue
- Sep 25, 11:10 PM
PulseWatch closed the incident
Official updates
- Sep 25, 08:11 PM
New Relic reported the incident on its status page.
View official source