Intercom outage on May 4 — 24-minute disruption
May 4, 11:08 AM → May 4, 11:33 AM · 24 minutes · medium
An incident affecting Intercom services was detected through user reports. The disruption lasted approximately 24 minutes. Services were fully restored by 2026-05-04T11:33:00.303Z.
Impact
Users reported experiencing issues with Intercom services during the incident. While specific details regarding affected features or regions were not consistently recorded, the reports indicated a period of reduced functionality or unavailability for some users. The incident was detected through these user reports, which peaked at 4 reports within a 15-minute window.
Incident timeline
- May 4, 11:08 AM
PulseWatch detected elevated report volume (medium severity)
- May 4, 11:13 AM
Status updated: possible issue
- May 4, 11:15 AM
Peak of 0 reports in 15 minutes (baseline 1.3)
- May 4, 11:33 AM
Report volume returned to baseline — incident resolved