Shop App by Shopify outage on September 18 — 3h 44m disruption
Sep 18, 06:52 PM → Sep 18, 10:37 PM · 3h 44m · medium
A medium-severity incident affected the Shop App by Shopify service. This disruption began on September 18, 2026, at 18:52 UTC. The service was fully restored on September 18, 2026, at 22:37 UTC.
Impact
The Shop App by Shopify experienced a medium-severity disruption lasting 3 hours and 44 minutes. During this period, the service's functionality was affected. This incident was detected through automated monitoring signals, including the vendor's status page. No user-reported data was collected for this incident.
Incident timeline
- Sep 18, 06:52 PM
PulseWatch detected the incident from automated vendor and probe signals (medium severity)
- Sep 18, 06:52 PM
Status updated: possible issue
- Sep 18, 10:37 PM
Signals cleared — incident resolved
Official updates
- Sep 18, 06:52 PM
Shop App by Shopify status page acknowledged the incident.
View official source