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Auto-drafted postmortem

Verizon outage on April 29 106d 20h disruption

Apr 29, 10:53 AM → Aug 14, 07:00 AM · 106d 20h · medium

A Verizon service disruption was detected on April 29, 2026, due to an elevated volume of user reports. The incident, which primarily affected localized areas, was resolved on August 14, 2026.

Peak reports
3
in 15 min
Total reports
237
during the incident
Duration
106d 20h
tracked by PulseWatch

Impact

Users reported a range of issues, with the most frequent being slow/unresponsive service and ISP outages. The disruption was primarily localized, with reports concentrated in the United States, particularly affecting Fios customers in the Astoria neighborhood of Queens, NY. Some users in these areas experienced internet outages lasting over 24 hours. A total of 237 user reports were received during the incident, indicating a medium severity impact.

Top reported issues

  • Slow / unresponsive152
  • ISP outage85

Most affected regions

  • United States12
  • United Kingdom4

Incident timeline

  1. Apr 29, 10:53 AM

    PulseWatch detected elevated report volume (medium severity)

  2. May 1, 09:00 PM

    Peak of 12 reports in 15 minutes (baseline 1.3)

  3. Aug 14, 07:00 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. Apr 29, 10:53 AM

    Verizon status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash