Impact

Users reported a high-severity disruption to ChatGPT, with a total of 133 reports received during the incident. The primary issues reported by users included slow or unresponsive service (112 reports), AI API issues (18 reports), and general API issues (3 reports). The incident was detected by PulseWatch due to an elevated volume of user reports. No specific top impacted regions were recorded during this period.

Incident timeline

1. May 2, 01:12 PM

   PulseWatch detected elevated report volume (high severity)

2. May 2, 01:43 PM

   Status updated: major issue

3. May 2, 01:53 PM

   Status updated: possible issue

4. May 2, 01:58 PM

   Status updated: major issue

5. May 2, 02:08 PM

   Status updated: possible issue

6. May 2, 02:13 PM

   Status updated: major issue

7. May 2, 02:23 PM

   Status updated: possible issue

8. May 2, 02:28 PM

   Status updated: major issue

9. May 2, 02:38 PM

   Status updated: possible issue

10. May 2, 02:43 PM

    Status updated: major issue

11. Aug 14, 07:00 AM

    Report volume returned to baseline — incident resolved

Official updates

1. May 2, 01:12 PM

   ChatGPT status page acknowledged the incident.

   View official source
2. Aug 14, 07:00 AM

   Slow / unresponsive clustered from 2 sources across 10 signals. Suppressed 9 redundant alerts and flagged flapping behavior.