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Auto-drafted postmortem

Verizon outage on April 29 — 106d 20h disruption

Apr 29, 10:53 AM → Aug 14, 07:00 AM · 106d 20h · medium

On April 29, 2026, Verizon experienced a period of service disruption, detected by an elevated volume of user reports. This incident, categorized as medium severity, lasted for approximately 106 days and 20 hours. Service was fully restored on August 14, 2026.

Peak reports
3
in 15 min
Total reports
237
during the incident
Duration
106d 20h
tracked by PulseWatch

Impact

Users reported a range of issues, primarily categorized as slow/unresponsive service and ISP outages. Localized Fios internet outages were noted in the New York City area, including Astoria, Queens, and Midtown Manhattan, with some users experiencing downtime exceeding 24 hours. Additionally, Verizon Wireless customers reported intermittent 'SOS' mode activation and data connectivity problems across various regions. The majority of reports originated from the United States, with some also coming from the United Kingdom. In total, 237 user reports were received during the incident.

Top reported issues

  • Slow / unresponsive152
  • ISP outage85

Most affected regions

  • United States12
  • United Kingdom4

Incident timeline

  1. Apr 29, 10:53 AM

    PulseWatch detected elevated report volume (medium severity)

  2. May 1, 09:00 PM

    Peak of 12 reports in 15 minutes (baseline 1.3)

  3. Aug 14, 07:00 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. Apr 29, 10:53 AM

    Verizon status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash