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Auto-drafted postmortem

Verizon outage on April 29 106d 16h disruption

Apr 29, 02:53 PM → Aug 14, 07:00 AM · 106d 16h · medium

Verizon experienced a partial service disruption, detected by an elevated volume of user reports starting on April 29, 2026, at 10:53 AM ET. Users reported connectivity issues, including mobile devices switching to 'SOS' mode and loss of cellular signal. The disruption was resolved on August 14, 2026, at 7:00 AM UTC.

Peak reports
3
in 15 min
Total reports
234
during the incident
Duration
106d 16h
tracked by PulseWatch

Impact

The service disruption was characterized by users reporting connectivity issues, with top issue types including slow/unresponsive service and ISP outages. Specific reports mentioned mobile devices switching to 'SOS' mode, loss of cellular signal, and localized Fios internet outages in areas like Astoria, NY. The primary impacted region was the United States, with some reports also originating from the United Kingdom. A total of 234 user reports were received during the incident, with a peak of 3 reports in a 15-minute period.

Top reported issues

  • Slow / unresponsive152
  • ISP outage82

Most affected regions

  • United States12
  • United Kingdom4

Incident timeline

  1. Apr 29, 02:53 PM

    PulseWatch detected elevated report volume (medium severity)

  2. May 1, 09:00 PM

    Peak of 12 reports in 15 minutes (baseline 1.3)

  3. Aug 14, 07:00 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. Apr 29, 02:53 PM

    Verizon status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash