Skip to content
Back to CloudinaryIncident Postmortem
Cloudinary logo

Cloudinary

Tracked by PulseWatch

Auto-drafted postmortem

Cloudinary outage on August 13 — 19h 13m disruption

Aug 13, 10:43 PM → Aug 14, 05:57 PM · 19h 13m · medium

Cloudinary experienced a service disruption that was initially detected through user reports. The incident began on August 13, 2026, at 22:43 UTC and was resolved on August 14, 2026, at 17:57 UTC.

Peak reports
4
in 15 min
Total reports
304
during the incident
Duration
19h 13m
tracked by PulseWatch

Impact

This disruption was identified through user reports, with a total of 304 reports received during the incident's duration. The primary issue reported by users was 'Website down'. No specific regional impact was recorded during this period, indicating a broader service disruption.

Top reported issues

  • Website down304

Incident timeline

  1. Aug 13, 10:43 PM

    PulseWatch detected elevated report volume (medium severity)

  2. Aug 14, 05:00 AM

    Peak of 4 reports in 15 minutes (baseline 1.3)

  3. Aug 14, 12:57 PM

    Status updated: possible issue

  4. Aug 14, 01:04 PM

    Status updated: possible issue

  5. Aug 14, 01:08 PM

    Status updated: possible issue

  6. Aug 14, 01:12 PM

    Status updated: possible issue

  7. Aug 14, 01:23 PM

    Status updated: possible issue

  8. Aug 14, 01:28 PM

    Status updated: possible issue

  9. Aug 14, 01:33 PM

    Status updated: possible issue

  10. Aug 14, 01:36 PM

    Status updated: possible issue

  11. Aug 14, 01:41 PM

    Status updated: possible issue

  12. Aug 14, 01:53 PM

    Status updated: possible issue

  13. Aug 14, 01:57 PM

    Status updated: possible issue

  14. Aug 14, 02:03 PM

    Status updated: possible issue

  15. Aug 14, 02:07 PM

    Status updated: possible issue

  16. Aug 14, 02:12 PM

    Status updated: possible issue

  17. Aug 14, 02:23 PM

    Status updated: possible issue

  18. Aug 14, 02:26 PM

    Status updated: possible issue

  19. Aug 14, 02:33 PM

    Status updated: possible issue

  20. Aug 14, 02:37 PM

    Status updated: possible issue

  21. Aug 14, 02:42 PM

    Status updated: possible issue

  22. Aug 14, 02:54 PM

    Status updated: possible issue

  23. Aug 14, 02:57 PM

    Status updated: possible issue

  24. Aug 14, 03:04 PM

    Status updated: possible issue

  25. Aug 14, 03:07 PM

    Status updated: possible issue

  26. Aug 14, 03:12 PM

    Status updated: possible issue

  27. Aug 14, 03:23 PM

    Status updated: possible issue

  28. Aug 14, 03:27 PM

    Status updated: possible issue

  29. Aug 14, 03:33 PM

    Status updated: possible issue

  30. Aug 14, 03:37 PM

    Status updated: possible issue

  31. Aug 14, 03:42 PM

    Status updated: possible issue

  32. Aug 14, 03:53 PM

    Status updated: possible issue

  33. Aug 14, 03:57 PM

    Status updated: possible issue

  34. Aug 14, 04:03 PM

    Status updated: possible issue

  35. Aug 14, 04:07 PM

    Status updated: possible issue

  36. Aug 14, 04:12 PM

    Status updated: possible issue

  37. Aug 14, 04:24 PM

    Status updated: possible issue

  38. Aug 14, 04:30 PM

    Status updated: possible issue

  39. Aug 14, 04:33 PM

    Status updated: possible issue

  40. Aug 14, 04:37 PM

    Status updated: possible issue

  41. Aug 14, 04:42 PM

    Status updated: possible issue

  42. Aug 14, 04:53 PM

    Status updated: possible issue

  43. Aug 14, 04:57 PM

    Status updated: possible issue

  44. Aug 14, 05:03 PM

    Status updated: possible issue

  45. Aug 14, 05:07 PM

    Status updated: possible issue

  46. Aug 14, 05:12 PM

    Status updated: possible issue

  47. Aug 14, 05:23 PM

    Status updated: possible issue

  48. Aug 14, 05:29 PM

    Status updated: possible issue

  49. Aug 14, 05:33 PM

    Status updated: possible issue

  50. Aug 14, 05:37 PM

    Status updated: possible issue

  51. Aug 14, 05:42 PM

    Status updated: possible issue

  52. Aug 14, 05:57 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. Aug 13, 10:43 PM

    Cloudinary status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash