Avanan outage on May 5 20-minute disruption
May 5, 09:28 PM → May 5, 09:48 PM · 20 minutes · high
Avanan experienced a service disruption on May 5, detected through user reports and third-party monitoring. The incident began at approximately 21:28 UTC and was resolved by 21:49 UTC on the same day.
Impact
During the 20-minute disruption, users primarily reported issues with slow or unresponsive service, accounting for 16 of the total 19 reports. The remaining 3 reports indicated problems related to email functionality. No specific regional impact was recorded during this period.
Top reported issues
- Slow / unresponsive16
- Email issues3
Incident timeline
- May 5, 09:28 PM
PulseWatch detected elevated report volume (high severity)
- May 5, 09:30 PM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 5, 09:38 PM
Status updated: major issue
- May 5, 09:43 PM
Status updated: major issue
- May 5, 09:48 PM
Report volume returned to baseline — incident resolved
Official updates
- May 5, 09:28 PM
Avanan status page acknowledged the incident.
View official source