Snowflake outage on May 5 — 1h 13m disruption
May 5, 04:20 PM → May 5, 05:34 PM · 1h 13m · high
On May 5, Snowflake experienced a service disruption that was detected through user reports. The incident began at 16:20 UTC and was resolved by 17:34 UTC, lasting 1 hour and 13 minutes.
Impact
Users reported difficulties accessing the Snowflake service, with the most common issues being the website being down and login problems. A total of 48 user reports were received during the incident, with a peak of 14 reports within a 15-minute period. No specific regional impact was recorded during this time.
Top reported issues
- Website down40
- Login issues8
Incident timeline
- May 5, 04:20 PM
PulseWatch detected elevated report volume (high severity)
- May 5, 04:30 PM
Peak of 12 reports in 15 minutes (baseline 1.3)
- May 5, 05:23 PM
Status updated: major issue
- May 5, 05:28 PM
Status updated: major issue
- May 5, 05:34 PM
Report volume returned to baseline — incident resolved
Official updates
- May 5, 04:20 PM
Snowflake status page acknowledged the incident.
View official source