Avanan outage on May 5 — 35-minute disruption
May 5, 12:58 PM → May 5, 01:33 PM · 35 minutes · high
On May 5, 2026, the Avanan service experienced a high-severity outage. This disruption was initially detected through user reports. The incident lasted approximately 35 minutes and was resolved at 13:33 UTC.
Impact
Users reported issues with the Avanan service, leading to a total of 27 reports during the incident. The primary reported issue type was slow or unresponsive service, accounting for 24 reports. Additionally, 3 reports indicated email-related issues. No specific regional impact was recorded during this period.
Top reported issues
- Slow / unresponsive24
- Email issues3
Incident timeline
- May 5, 12:58 PM
PulseWatch detected elevated report volume (high severity)
- May 5, 01:00 PM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 5, 01:23 PM
Status updated: major issue
- May 5, 01:28 PM
Status updated: major issue
- May 5, 01:33 PM
Report volume returned to baseline — incident resolved
Official updates
- May 5, 12:58 PM
Avanan status page acknowledged the incident.
View official source