ElevenLabs outage on May 4 — 3h 39m disruption
May 4, 03:34 PM → May 4, 07:13 PM · 3h 39m · medium
ElevenLabs experienced a service disruption on May 4, 2026, which was initially detected through user reports. The incident lasted for approximately 3 hours and 39 minutes. Service was fully restored on May 4, 2026, at 19:13 UTC.
Impact
During the incident, users reported various issues, primarily related to slow or unresponsive service and problems with AI API functionality. A total of 90 user reports were received, with 48 indicating slow/unresponsive behavior and 39 reporting AI API issues. No specific regional impact was recorded during this period.
Top reported issues
- Slow / unresponsive48
- AI API issues39
- API issues3
Incident timeline
- May 4, 03:34 PM
PulseWatch detected elevated report volume (medium severity)
- May 4, 03:38 PM
Status updated: possible issue
- May 4, 03:43 PM
Status updated: major issue
- May 4, 03:45 PM
Peak of 10 reports in 15 minutes (baseline 1.3)
- May 4, 03:53 PM
Status updated: possible issue
- May 4, 03:58 PM
Status updated: major issue
- May 4, 04:08 PM
Status updated: possible issue
- May 4, 04:13 PM
Status updated: major issue
- May 4, 04:23 PM
Status updated: possible issue
- May 4, 04:28 PM
Status updated: major issue
- May 4, 04:38 PM
Status updated: possible issue
- May 4, 04:43 PM
Status updated: major issue
- May 4, 04:53 PM
Status updated: possible issue
- May 4, 04:58 PM
Status updated: major issue
- May 4, 05:08 PM
Status updated: possible issue
- May 4, 05:13 PM
Status updated: major issue
- May 4, 05:23 PM
Status updated: possible issue
- May 4, 05:28 PM
Status updated: major issue
- May 4, 05:38 PM
Status updated: possible issue
- May 4, 07:13 PM
Report volume returned to baseline — incident resolved
Official updates
- May 4, 03:34 PM
ElevenLabs status page acknowledged the incident.
View official source