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Auto-drafted postmortem

Windsurf outage on May 4 1h 32m disruption

May 4, 05:16 PM → May 4, 06:48 PM · 1h 32m · medium

On May 4, 2026, the Windsurf service experienced an outage, which was detected through user reports. Users reported issues with the service beginning at 17:16 UTC. The incident was fully resolved by 18:48 UTC.

Peak reports
10
in 15 min
Total reports
20
during the incident
Duration
1h 32m
tracked by PulseWatch

Impact

During the incident, users reported experiencing slow or unresponsive behavior with the Windsurf service. A total of 20 user reports were received, with a peak of 10 reports within a 15-minute period. While no specific regions were predominantly impacted, the primary issue reported across all affected users was the service's responsiveness. This medium-severity disruption was identified through these user-submitted reports.

Top reported issues

  • Slow / unresponsive20

Incident timeline

  1. May 4, 05:16 PM

    PulseWatch detected elevated report volume (medium severity)

  2. May 4, 05:30 PM

    Peak of 4 reports in 15 minutes (baseline 1.3)

  3. May 4, 05:43 PM

    Status updated: possible issue

  4. May 4, 05:53 PM

    Status updated: possible issue

  5. May 4, 05:58 PM

    Status updated: possible issue

  6. May 4, 06:08 PM

    Status updated: possible issue

  7. May 4, 06:13 PM

    Status updated: possible issue

  8. May 4, 06:23 PM

    Status updated: possible issue

  9. May 4, 06:28 PM

    Status updated: possible issue

  10. May 4, 06:48 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 4, 05:16 PM

    Windsurf status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash