OpenAI outage on May 4 — 33-minute disruption
May 4, 10:15 AM → May 4, 10:49 AM · 33 minutes · high
Users experienced a service disruption with OpenAI, which was detected through user reports. The incident, characterized by slow or unresponsive service, began at 10:15 UTC and was resolved at 10:49 UTC on May 4, 2026.
Impact
The primary impact observed by users was slow or unresponsive service across the OpenAI platform. This was reflected in 12 user reports received during the incident, with a peak of 10 reports within a 15-minute window. No specific geographic regions were identified as disproportionately affected, indicating a general service degradation. The disruption lasted for approximately 33 minutes.
Top reported issues
- Slow / unresponsive12
Incident timeline
- May 4, 10:15 AM
PulseWatch detected elevated report volume (high severity)
- May 4, 10:30 AM
Peak of 4 reports in 15 minutes (baseline 1.3)
- May 4, 10:43 AM
Status updated: possible issue
- May 4, 10:49 AM
Report volume returned to baseline — incident resolved
Official updates
- May 4, 10:15 AM
OpenAI status page acknowledged the incident.
View official source