Auto-drafted postmortem
OpenAI outage on May 4 — 48-minute disruption
May 4, 09:01 AM → May 4, 09:49 AM · 48 minutes · high
On May 4, 2026, OpenAI experienced a service disruption. This incident, which was detected through user reports, lasted for 48 minutes before being resolved.
Peak reports
14
in 15 min
Total reports
20
during the incident
Duration
48 minutes
tracked by PulseWatch
Impact
Users reported experiencing slow or unresponsive service during the incident. A total of 20 reports were received, with a peak of 14 reports within a 15-minute period. No specific regional impact was recorded. The primary issue type reported was slow or unresponsive service.
Top reported issues
- Slow / unresponsive20
Incident timeline
- May 4, 09:01 AM
PulseWatch detected elevated report volume (high severity)
- May 4, 09:15 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 4, 09:38 AM
Status updated: possible issue
- May 4, 09:43 AM
Status updated: possible issue
- May 4, 09:49 AM
Report volume returned to baseline — incident resolved
Official updates
- May 4, 09:01 AM
OpenAI status page acknowledged the incident.
View official source