OpenAI outage on May 4 extemdash 1h 33m disruption
May 4, 05:30 AM → May 4, 07:04 AM · 1h 33m · high
On May 4, 2026, a disruption to OpenAI services was detected via user reports. The incident began at approximately 05:30 UTC and was resolved by 07:04 UTC, lasting 1 hour and 33 minutes.
Impact
Users reported a high severity disruption to OpenAI services. The primary issues reported were slow or unresponsive service, accounting for 32 reports, and website downtime, with 12 reports. A total of 44 user reports were received during the incident, with a peak of 14 reports within a 15-minute period. No specific regional impact was recorded.
Top reported issues
- Slow / unresponsive32
- Website down12
Incident timeline
- May 4, 05:30 AM
PulseWatch detected elevated report volume (high severity)
- May 4, 05:45 AM
Peak of 8 reports in 15 minutes (baseline 4.0)
- May 4, 06:03 AM
Status updated: possible issue
- May 4, 06:08 AM
Status updated: major issue
- May 4, 06:13 AM
Status updated: major issue
- May 4, 06:18 AM
Status updated: possible issue
- May 4, 06:23 AM
Status updated: major issue
- May 4, 06:28 AM
Status updated: major issue
- May 4, 06:38 AM
Status updated: possible issue
- May 4, 06:43 AM
Status updated: possible issue
- May 4, 06:53 AM
Status updated: possible issue
- May 4, 06:58 AM
Status updated: possible issue
- May 4, 07:04 AM
Report volume returned to baseline — incident resolved
Official updates
- May 4, 05:30 AM
OpenAI status page acknowledged the incident.
View official source