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Auto-drafted postmortem

ChatGPT outage on May 4 — 33-minute disruption

May 4, 02:45 AM → May 4, 03:19 AM · 33 minutes · high

On May 4, 2026, the ChatGPT service experienced a high-severity outage, which was detected through user reports. The disruption began at approximately 02:45 UTC and was fully resolved by 03:19 UTC, lasting 33 minutes.

Peak reports
10
in 15 min
Total reports
18
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

Users reported experiencing issues with the ChatGPT service during the incident. A total of 18 reports were received, with a peak of 10 reports within a 15-minute period. The most frequently reported issues included slow or unresponsive service and problems with AI API functionality. No specific regional impact was recorded during this event.

Top reported issues

  • Slow / unresponsive12
  • AI API issues6

Incident timeline

  1. May 4, 02:45 AM

    PulseWatch detected elevated report volume (high severity)

  2. May 4, 03:00 AM

    Peak of 7 reports in 15 minutes (baseline 1.3)

  3. May 4, 03:13 AM

    Status updated: major issue

  4. May 4, 03:19 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 4, 02:45 AM

    ChatGPT status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash