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Auto-drafted postmortem

OpenAI outage on May 4 — 33-minute disruption

May 4, 02:01 AM → May 4, 02:34 AM · 33 minutes · high

On May 4, 2026, an outage affecting OpenAI services was detected through user reports. The incident began at approximately 02:01 UTC and was resolved after 33 minutes, at 02:34 UTC.

Peak reports
10
in 15 min
Total reports
12
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

Users reported experiencing slow or unresponsive behavior across OpenAI services. A total of 12 reports were received during the 33-minute incident, with a peak of 10 reports within a 15-minute period. All reported issues were categorized as 'Slow / unresponsive'. No specific regional impact was recorded for this incident.

Top reported issues

  • Slow / unresponsive12

Incident timeline

  1. May 4, 02:01 AM

    PulseWatch detected elevated report volume (high severity)

  2. May 4, 02:15 AM

    Peak of 4 reports in 15 minutes (baseline 1.3)

  3. May 4, 02:34 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 4, 02:01 AM

    OpenAI status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash