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OpenAI

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Auto-drafted postmortem

OpenAI outage on May 4 — 33-minute disruption

May 4, 01:45 AM → May 4, 02:19 AM · 33 minutes · high

On May 4, 2026, OpenAI experienced a service disruption. This incident was detected through user reports indicating slow or unresponsive service. The issue was resolved after 33 minutes.

Peak reports
10
in 15 min
Total reports
12
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

Users reported experiencing slow or unresponsive service during the incident. A total of 12 reports were received, with a peak of 10 reports within a 15-minute period. All reported issues were categorized as slow or unresponsive service. No specific regional impact was recorded.

Top reported issues

  • Slow / unresponsive12

Incident timeline

  1. May 4, 01:45 AM

    PulseWatch detected elevated report volume (high severity)

  2. May 4, 02:00 AM

    Peak of 4 reports in 15 minutes (baseline 1.3)

  3. May 4, 02:13 AM

    Status updated: possible issue

  4. May 4, 02:19 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 4, 01:45 AM

    OpenAI status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash