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Auto-drafted postmortem

ChatGPT outage on May 3 "," 33-minute disruption

May 3, 11:30 PM → May 4, 12:04 AM · 33 minutes · high

On May 3, 2026, the ChatGPT service experienced a disruption, which was detected through user reports. Users may have encountered issues with the service during this period. The incident began at approximately 23:30 UTC and was resolved by 00:04 UTC on May 4, 2026.

Peak reports
10
in 15 min
Total reports
18
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

During the 33-minute disruption, users reported a high severity impact on the ChatGPT service. A total of 18 reports were received, with a peak of 10 reports within a 15-minute period. The primary issues reported by users included slow or unresponsive service, accounting for 12 reports, and AI API related issues, with 6 reports. No specific regional impact was recorded during this incident.

Top reported issues

  • Slow / unresponsive12
  • AI API issues6

Incident timeline

  1. May 3, 11:30 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 3, 11:45 PM

    Peak of 7 reports in 15 minutes (baseline 1.3)

  3. May 4, 12:04 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 3, 11:30 PM

    ChatGPT status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash