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Auto-drafted postmortem

ChatGPT outage on May 3 — 33-minute disruption

May 3, 11:15 PM → May 3, 11:49 PM · 33 minutes · high

On May 3, 2026, the ChatGPT service experienced an outage, which was detected via user reports. The incident began at approximately 23:15 UTC and was resolved after 33 minutes, at 23:49 UTC.

Peak reports
10
in 15 min
Total reports
18
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

Users reported issues with the ChatGPT service, leading to 18 total reports during the incident. The primary issues reported included slow or unresponsive service, accounting for 12 reports, and AI API-related problems, with 6 reports. At its peak, 10 reports were received within a 15-minute period. No specific regional impact was recorded during this event.

Top reported issues

  • Slow / unresponsive12
  • AI API issues6

Incident timeline

  1. May 3, 11:15 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 3, 11:30 PM

    Peak of 7 reports in 15 minutes (baseline 1.3)

  3. May 3, 11:43 PM

    Status updated: major issue

  4. May 3, 11:49 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 3, 11:15 PM

    ChatGPT status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash