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Auto-drafted postmortem

ChatGPT outage on May 3 ", 48-minute disruption

May 3, 10:01 PM → May 3, 10:49 PM · 48 minutes · high

On May 3, 2026, the ChatGPT service experienced an outage, which was detected through user reports. Users may have encountered difficulties accessing or using the service during this period. The issue was resolved by 22:49 UTC on the same day.

Peak reports
14
in 15 min
Total reports
29
during the incident
Duration
48 minutes
tracked by PulseWatch

Impact

During the incident, users primarily reported issues related to the service being slow or unresponsive. A smaller number of reports also indicated problems with AI API functionality. While no specific regional impact was recorded, the widespread nature of user reports suggested a general disruption to the ChatGPT service. The incident was initially identified through a cluster of user-reported alerts.

Top reported issues

  • Slow / unresponsive20
  • AI API issues9

Incident timeline

  1. May 3, 10:01 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 3, 10:15 PM

    Peak of 11 reports in 15 minutes (baseline 1.3)

  3. May 3, 10:38 PM

    Status updated: possible issue

  4. May 3, 10:43 PM

    Status updated: major issue

  5. May 3, 10:49 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 3, 10:01 PM

    ChatGPT status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash