Avanan outage on May 2 — 1d 4h disruption
May 2, 05:30 PM → May 3, 10:03 PM · 1d 4h · high
Avanan experienced a service disruption, detected through user reports. The incident began on May 2 and was resolved on May 3.
Impact
Users reported experiencing issues with Avanan services. The primary reported issues included slow or unresponsive service, accounting for the majority of reports. A smaller number of users also reported email and API-related problems. No specific regional impact was recorded during the incident.
Top reported issues
- Slow / unresponsive928
- Email issues19
- API issues18
Incident timeline
- May 2, 05:30 PM
PulseWatch detected elevated report volume (high severity)
- May 2, 05:52 PM
Status updated: major issue
- May 2, 05:57 PM
Status updated: major issue
- May 2, 06:07 PM
Status updated: major issue
- May 2, 06:12 PM
Status updated: major issue
- May 2, 06:22 PM
Status updated: major issue
- May 2, 06:27 PM
Status updated: major issue
- May 2, 06:38 PM
Status updated: major issue
- May 2, 06:42 PM
Status updated: major issue
- May 2, 06:52 PM
Status updated: major issue
- May 2, 06:57 PM
Status updated: major issue
- May 2, 07:07 PM
Status updated: major issue
- May 2, 07:12 PM
Status updated: major issue
- May 2, 07:22 PM
Status updated: major issue
- May 2, 07:27 PM
Status updated: major issue
- May 2, 07:37 PM
Status updated: major issue
- May 2, 07:42 PM
Status updated: major issue
- May 2, 07:53 PM
Status updated: major issue
- May 2, 07:57 PM
Status updated: major issue
- May 2, 08:07 PM
Status updated: major issue
- May 2, 08:12 PM
Status updated: major issue
- May 2, 08:22 PM
Status updated: major issue
- May 2, 08:28 PM
Status updated: major issue
- May 2, 08:37 PM
Status updated: major issue
- May 2, 08:42 PM
Status updated: major issue
- May 2, 08:52 PM
Status updated: major issue
- May 2, 08:57 PM
Status updated: major issue
- May 2, 09:07 PM
Status updated: major issue
- May 2, 09:12 PM
Status updated: major issue
- May 2, 09:22 PM
Status updated: major issue
- May 2, 09:27 PM
Status updated: major issue
- May 2, 09:37 PM
Status updated: major issue
- May 2, 09:42 PM
Status updated: major issue
- May 2, 09:52 PM
Status updated: major issue
- May 2, 09:57 PM
Status updated: major issue
- May 2, 10:07 PM
Status updated: major issue
- May 2, 10:12 PM
Status updated: major issue
- May 2, 10:22 PM
Status updated: major issue
- May 2, 10:27 PM
Status updated: major issue
- May 2, 10:37 PM
Status updated: major issue
- May 2, 10:42 PM
Status updated: major issue
- May 2, 10:52 PM
Status updated: major issue
- May 2, 10:57 PM
Status updated: major issue
- May 2, 11:07 PM
Status updated: major issue
- May 2, 11:12 PM
Status updated: major issue
- May 3, 04:00 PM
Peak of 17 reports in 15 minutes (baseline 1.3)
- May 3, 09:52 PM
Status updated: major issue
- May 3, 09:57 PM
Status updated: major issue
- May 3, 10:03 PM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 05:30 PM
Avanan status page acknowledged the incident.
View official source