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OpenAI

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Auto-drafted postmortem

OpenAI outage on May 3 — 33-minute disruption

May 3, 08:01 PM → May 3, 08:34 PM · 33 minutes · high

On May 3, 2026, the OpenAI service experienced a disruption, which was detected through user reports. The incident began at 20:01 UTC and was fully resolved by 20:34 UTC.

Peak reports
10
in 15 min
Total reports
12
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

During the 33-minute incident, users reported issues primarily characterized by slow or unresponsive service. A total of 12 user reports were received, with a peak of 10 reports within a 15-minute period. All reported issues were related to the service being slow or unresponsive. No specific regional impact was recorded during this time.

Top reported issues

  • Slow / unresponsive12

Incident timeline

  1. May 3, 08:01 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 3, 08:15 PM

    Peak of 4 reports in 15 minutes (baseline 1.3)

  3. May 3, 08:34 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 3, 08:01 PM

    OpenAI status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash