Avanan outage on May 3 — 6h 20m disruption
May 3, 02:13 PM → May 3, 08:33 PM · 6h 20m · high
On May 3, 2026, users reported an outage affecting the Avanan service. This disruption was detected through user reports and lasted approximately 6 hours and 20 minutes. The issue was resolved on May 3, 2026, at 20:33 UTC.
Impact
During the incident, users primarily reported issues with the Avanan service being slow or unresponsive. A smaller number of reports indicated API-related problems and email issues. No specific regional impact was identified from the user reports received. The disruption was widespread, affecting various functionalities for users.
Top reported issues
- Slow / unresponsive208
- API issues9
- Email issues3
Incident timeline
- May 3, 02:13 PM
PulseWatch detected elevated report volume (high severity)
- May 3, 02:22 PM
Status updated: major issue
- May 3, 02:27 PM
Status updated: major issue
- May 3, 02:37 PM
Status updated: major issue
- May 3, 02:43 PM
Status updated: major issue
- May 3, 02:52 PM
Status updated: major issue
- May 3, 02:57 PM
Status updated: major issue
- May 3, 03:07 PM
Status updated: major issue
- May 3, 03:13 PM
Status updated: major issue
- May 3, 03:22 PM
Status updated: major issue
- May 3, 03:28 PM
Status updated: major issue
- May 3, 03:38 PM
Status updated: major issue
- May 3, 03:42 PM
Status updated: major issue
- May 3, 03:52 PM
Status updated: major issue
- May 3, 03:57 PM
Status updated: major issue
- May 3, 04:00 PM
Peak of 17 reports in 15 minutes (baseline 1.3)
- May 3, 04:08 PM
Status updated: major issue
- May 3, 04:13 PM
Status updated: major issue
- May 3, 08:22 PM
Status updated: major issue
- May 3, 08:27 PM
Status updated: major issue
- May 3, 08:33 PM
Report volume returned to baseline — incident resolved
Official updates
- May 3, 02:13 PM
Avanan status page acknowledged the incident.
View official source