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OpenAI

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Auto-drafted postmortem

OpenAI outage on May 3 — 33-minute disruption

May 3, 07:45 PM → May 3, 08:19 PM · 33 minutes · high

On May 3, 2026, the OpenAI service experienced an outage, which was detected through user reports indicating slow or unresponsive behavior. The incident began at approximately 7:45 PM UTC and was resolved by 8:19 PM UTC.

Peak reports
14
in 15 min
Total reports
16
during the incident
Duration
33 minutes
tracked by PulseWatch

Impact

Users reported experiencing slow or unresponsive behavior with the OpenAI service during the incident. A total of 16 reports were received, with a peak of 14 reports within a 15-minute period. All reported issues were categorized as slow or unresponsive service. No specific regional impact was recorded during this event.

Top reported issues

  • Slow / unresponsive16

Incident timeline

  1. May 3, 07:45 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 3, 08:00 PM

    Peak of 4 reports in 15 minutes (baseline 1.3)

  3. May 3, 08:13 PM

    Status updated: possible issue

  4. May 3, 08:19 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 3, 07:45 PM

    OpenAI status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash