Auto-drafted postmortem
Amazon outage on May 1 — 8h 9m disruption
May 1, 09:13 PM → May 2, 05:23 AM · 8h 9m · medium
Amazon experienced a service disruption, initially detected through user reports. The disruption began on May 1, 2026, at 21:13 UTC and was resolved on May 2, 2026, at 05:23 UTC.
Peak reports
8
in 15 min
Total reports
193
during the incident
Duration
8h 9m
tracked by PulseWatch
Impact
A total of 193 user reports were received during the incident. The vast majority of these reports, 192, indicated issues with the website being down, with one report citing ecommerce service issues. Reports primarily originated from users in the United States.
Top reported issues
- Website down192
- Ecommerce service issues1
Most affected regions
- United States1
Incident timeline
- May 1, 09:13 PM
PulseWatch detected elevated report volume (medium severity)
- May 2, 02:15 AM
Peak of 9 reports in 15 minutes (baseline 1.3)
- May 2, 05:23 AM
Report volume returned to baseline — incident resolved
Official updates
- May 1, 09:13 PM
Amazon status page acknowledged the incident.
View official source