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Auto-drafted postmortem

ChatGPT outage on May 2 A 32-minute disruption

May 2, 04:00 AM → May 2, 04:33 AM · 32 minutes · high

On May 2, 2026, the ChatGPT service experienced an outage, which was detected through user reports. The incident began at 04:00 UTC and was fully resolved by 04:33 UTC, resulting in a 32-minute period of disruption.

Peak reports
10
in 15 min
Total reports
14
during the incident
Duration
32 minutes
tracked by PulseWatch

Impact

During the incident, users reported a high severity impact on the ChatGPT service. A total of 14 user reports were received, with a peak of 10 reports within a 15-minute period. The primary issues reported by users included slow or unresponsive service and problems with AI API functionality. No specific regional impact was recorded during this event.

Top reported issues

  • Slow / unresponsive8
  • AI API issues6

Incident timeline

  1. May 2, 04:00 AM

    PulseWatch detected elevated report volume (high severity)

  2. May 2, 04:15 AM

    Peak of 7 reports in 15 minutes (baseline 4.0)

  3. May 2, 04:33 AM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 2, 04:00 AM

    ChatGPT status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash