Avanan outage on May 2 27-minute disruption
May 2, 04:05 AM → May 2, 04:32 AM · 27 minutes · high
On May 2, 2026, users reported issues with the Avanan service. These issues were detected through user reports and the incident was resolved on May 2, 2026, after approximately 27 minutes.
Impact
During the incident, a total of 11 user reports were received. The primary issues reported by users included slow or unresponsive service, accounting for 8 reports. Additionally, 3 reports indicated email-related problems. No specific regional impact was recorded during this period.
Top reported issues
- Slow / unresponsive8
- Email issues3
Incident timeline
- May 2, 04:05 AM
PulseWatch detected elevated report volume (high severity)
- May 2, 04:15 AM
Peak of 8 reports in 15 minutes (baseline 1.3)
- May 2, 04:22 AM
Status updated: major issue
- May 2, 04:27 AM
Status updated: major issue
- May 2, 04:32 AM
Report volume returned to baseline — incident resolved
Official updates
- May 2, 04:05 AM
Avanan status page acknowledged the incident.
View official source