Microsoft Copilot outage on May 1 — 51-minute disruption
May 1, 09:06 PM → May 1, 09:57 PM · 51 minutes · high
Microsoft Copilot experienced a service disruption, which was detected through user reports. The incident began on May 1, 2026, at 21:06 UTC and was resolved at 21:57 UTC on the same day.
Impact
During the 51-minute disruption, users primarily reported issues categorized as 'AI assistant unavailable' and 'API issues.' A total of 11 reports were received, with a peak of 8 reports within a 15-minute window. The majority of these reports originated from users in the United States, with some reports also coming from the United Kingdom.
Top reported issues
- AI assistant unavailable8
- API issues3
Most affected regions
- United States7
- United Kingdom1
Incident timeline
- May 1, 09:06 PM
PulseWatch detected elevated report volume (high severity)
- May 1, 09:07 PM
Status updated: major issue
- May 1, 09:12 PM
Status updated: major issue
- May 1, 09:15 PM
Peak of 3 reports in 15 minutes (baseline 1.3)
- May 1, 09:57 PM
Report volume returned to baseline — incident resolved
Official updates
- May 1, 09:06 PM
Microsoft Copilot status page acknowledged the incident.
View official source