Zelle outage on May 1 — 26-minute disruption
May 1, 09:06 PM → May 1, 09:33 PM · 26 minutes · high
Zelle experienced a service disruption on May 1, 2026, which was detected via user reports. The incident lasted for 26 minutes and was resolved on May 1, 2026, at 21:33 UTC.
Impact
During the incident, users reported issues primarily related to payment transfers and API functionality. A total of 17 reports were received, with a peak of 8 reports within a 15-minute period. The majority of impacted users were located in the United States, with some reports also originating from the United Kingdom. These reports indicated difficulties with payment transfers.
Top reported issues
- Payment transfer issues9
- API issues8
Most affected regions
- United States7
- United Kingdom2
Incident timeline
- May 1, 09:06 PM
PulseWatch detected elevated report volume (high severity)
- May 1, 09:08 PM
Status updated: major issue
- May 1, 09:13 PM
Status updated: major issue
- May 1, 09:15 PM
Peak of 0 reports in 15 minutes (baseline 1.3)
- May 1, 09:33 PM
Report volume returned to baseline — incident resolved
Official updates
- May 1, 09:06 PM
Zelle status page acknowledged the incident.
View official source