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Tracked by PulseWatch

Auto-drafted postmortem

Verizon outage on May 1 — 26-minute disruption

May 1, 09:06 PM → May 1, 09:33 PM · 26 minutes · high

On May 1, Verizon experienced a service disruption, which was detected through user reports. The incident began at approximately 21:06 UTC and was resolved by 21:33 UTC, lasting for 26 minutes.

Peak reports
8
in 15 min
Total reports
13
during the incident
Duration
26 minutes
tracked by PulseWatch

Impact

During the 26-minute disruption, PulseWatch observed a total of 13 user reports. The primary issues reported by users included ISP outages and slow or unresponsive service. The majority of these reports originated from users in the United States, with additional reports from the United Kingdom. These reports indicated impacts on both wireless and internet services.

Top reported issues

  • ISP outage9
  • Slow / unresponsive4

Most affected regions

  • United States7
  • United Kingdom2

Incident timeline

  1. May 1, 09:06 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 1, 09:08 PM

    Status updated: major issue

  3. May 1, 09:12 PM

    Status updated: major issue

  4. May 1, 09:15 PM

    Peak of 0 reports in 15 minutes (baseline 1.3)

  5. May 1, 09:33 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 1, 09:06 PM

    Verizon status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash