Auto-drafted postmortem
SendGrid outage on May 1 — 44 minute disruption
May 1, 07:03 PM → May 1, 07:48 PM · 44 minutes · high
A high-severity incident impacted the SendGrid service on May 1, 2026. The issue began at 19:03:45 UTC and was resolved at 19:48:02 UTC, resulting in a total disruption of 44 minutes. The incident was detected through user reports.
Peak reports
11
in 15 min
Total reports
14
during the incident
Duration
44 minutes
tracked by PulseWatch
Impact
During this incident, users reported that the website was down. A total of 14 user reports were received during the 44-minute outage. The issue was observed across all regions. The incident was resolved after 44 minutes.
Top reported issues
- Website down14
Incident timeline
- May 1, 07:03 PM
PulseWatch detected elevated report volume (high severity)
- May 1, 07:15 PM
Peak of 6 reports in 15 minutes (baseline 4.0)
- May 1, 07:48 PM
Report volume returned to baseline — incident resolved
Official updates
- May 1, 07:03 PM
SendGrid status page acknowledged the incident.
View official source